Abstract:
The study aimed to assess workplace counselling satisfaction to employees in
public institutions by using the Tanzania Commission for Science and Technology
as a case study. A case study design was adopted. The study applied a mixed method research approach by using both qualitative and quantitative techniques
of research. Simple random sampling and purposive sampling were used to
obtain the sample units for the study. In-depth interviews and questionnaires
were instruments used to collect data from respondents. Quantitative data were
analysed using descriptive statistics. Findings revealed that a relatively higher
number of respondents (58.3%) acknowledged counselling services were
provided at their organization leaving a relatively lower number of respondents
who were not aware of the availability of formal or informal counselling available
at COSTECH. Awareness should be made among employees to gain knowledge
of the availability of workplace counselling at COSTECH and the public
institutions at large.
